Refund & Return Policy
30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition. The item must not show signs of wear, damage, stains, odors, washing, or alteration.
How to Request a Return
To request a return, contact us at:
Please include your order number, the email address used for the order, and the reason for your return request.
Please contact us before sending any item back. Returns sent without prior contact may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a tracked shipping service when returning an item. We are not responsible for returned items that are lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at:
Please include your order number and clear photos of the issue so we can review the case.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund, or further assistance.
Exchanges
We do not guarantee direct exchanges. If you need a different size or product, please contact us at support@mister-jersey.com. Depending on availability and the condition of the returned item, we may help arrange a replacement or advise you to place a new order.
Cancellations
If you want to cancel your order, please contact us as soon as possible at:
If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the item.
Cancellation Policy / Right of Withdrawal
Customers in the European Union may have a statutory right to withdraw from a purchase within 14 days after receiving the goods, without giving any reason.
To exercise your right of withdrawal, contact us at:
You may use the model withdrawal form below, but it is not mandatory.
Effects of Withdrawal
If you withdraw from your purchase, we will refund the payments received from you, excluding any additional costs resulting from your choice of a delivery method other than the standard delivery offered by us.
The refund will be made using the same payment method that you used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent the goods back.
The goods must be returned unused, unworn, unwashed, and in their original condition.
Model Withdrawal Form
To:
Mister Jersey
support@mister-jersey.com
I hereby withdraw from the contract for the purchase of the following goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email address:
Date: